Delete your Ankrito (formerly Selvia) account

Deleting your account can’t be undone. Check these first:

• Deleting your account does not cancel your subscription or any invoice already due. Cancel your plan first in the app (Plan & Billing) or by email, as described in the Payment Terms.
• If you want a copy of your records, export your reports from the app before you delete. After deletion you can no longer sign in to get them.
• If a VAT return is being prepared for your business, it must be completed or withdrawn first. Contact support and we’ll sort it out with you.

1. Open the Ankrito app and sign in.
2. Tap the ☰ menu in the top-left corner.
3. Open Settings.
4. Open Security.
5. Select Delete account.
6. Follow the confirmation steps: review what will happen, enter your password and type the confirmation word.

Your account is deleted as soon as you confirm, and you are signed out on all your devices. Deletion can't be undone and the account can't be restored.

The app will stop you, and explain why, if a VAT return is being prepared for your business or if the account has Ankrito staff access. In both cases contact support.

You can request deletion of your Ankrito account using this form. You don't need to install or open the app.

Submitting this form does not immediately delete your account. We will first verify that you are authorised to request deletion of the account. We may contact you using the email address associated with your Ankrito account.

Never send us your password.

1. Ankrito receives your request.
2. We may contact you to verify that you own the account, or that you are authorised to act for the business connected to it.
3. After successful verification, your deletion request can be processed.
4. You lose access to your Ankrito account once the account deletion has been completed.
5. Certain accounting, tax and other legal records may need to be kept where required or permitted by applicable law.

We respond to deletion requests without undue delay, and within one month of receiving the request. If a request is complex, the GDPR allows this to be extended by up to two further months; we would tell you within the first month.

When your account is deleted:

• your sign-in details are removed, so the account can't be signed into again, and you are signed out;
• your name, email address, phone number, home address, bank account details and personal identity number are removed from your Ankrito profile;
• your registered devices, notifications and notification settings are deleted;
• the text of support messages you sent us is removed.

Ankrito is accounting software, and Finnish accounting and tax law requires bookkeeping records to be kept for a set period. For that reason the following may be kept after your account is deleted:

• invoices, uploaded income documents, expenses and receipts;
• accounting entries, VAT records and bank records used for reconciliation;
• your business name, Business ID and business address as they appear on those records;
• files you attached to support messages, because they are often receipts;
• records of changes made to them, and a record of the deletion itself.

Records kept for these reasons are used only to meet those obligations and are protected in the same way as the rest of our service. For a sole trader, business details on these records may still identify you. See our Privacy Policy for more about how we handle and retain data.

The legal basis for keeping these records is our legal obligation under the Accounting Act (kirjanpitolaki, chapter 2, section 10) and tax law; the GDPR allows this exception to the right to erasure (Article 17(3)(b)).

Removed personal data can remain in our encrypted backup copies until those backups expire on their regular schedule. Backups are used only to recover the service after a fault.

Ankrito POS staff and venue accounts are separate from the Ankrito app and can’t be deleted in the app. To close a POS account or remove a staff member’s data, the venue owner, or the staff member, can email support@ankrito.com. Sales records are accounting material and are kept as described above.

Contact Ankrito Support at support@ankrito.com.

If you are not satisfied with how we handled your request, you can contact the Office of the Data Protection Ombudsman in Finland at tietosuoja.fi.